...-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.
As a Product Support Engineer in Acqueon you will….
Acqueon is growing comp...
Job Description
Must-Have:
Experience in working on different contact center technology areas like
IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM
Migration to Genesys cloud contact center
Genesys API-s and integration...
...that meet the needs of clients and stakeholders.
Collaborate with cross-functional teams to ensure successful implementation of voice... ...Competitive Benefit Package
Paid Company Holidays, ...
...Overview
POSITION SUMMARY STATEMENT
This position is responsible for the incoming operational workforce management of Associate Services Call Center, Walkin and Records Support by ensuring that the right numbe...
...Responsibilities
. Service Level Management and reporting inline with ITIL Framework
. Should have strong knowledge in implementation... ...business relationship management
. Supplie...
...resources to support assigned projects
What is In It For You
Competitive Benefit Package
Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
Learning & Development Opportunities...
...-powered technology) to help businesses provide friction-free, delightful, and referral worthy customer experiences.
As a Product Support Engineer in Acqueon you will need….
Understand omni channel communication ...
Deliver exemplary customer service via phone calls / email / social media
As part of the Contact Center team, manage phone calls /email / social media customer s requests and handle queries about new reservations, changes to existing bookings a...
