...engagement index - Excellent English verbal communication skills enabling client expectation management. - Team Leaders to contact all the... ..., product and process changes/launches. - Abil...
QA roles and responsibilities include call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent Performance in the contact center. As the QA team monitors the customer interactions, they ...
Job Description
Must-Have:
Experience in working on different contact center technology areas like
IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM
Migration to Genesys cloud contact center
Genesys API-s and integration...
The Senior Manager of the Contact Center is a key leadership role responsible for overseeing and managing the daily operations of the Contact Center department. This role involves strategic planning, team...
...Position: Associate Director of Operations Location: Hyderabad
Reporting to: Site Leader/ SVP Operations
Type: Full-time
Shift US working hours
Role and Responsibilities:
As the Associate Director of...
...Overview
POSITION SUMMARY STATEMENT
This position is responsible for the incoming operational workforce management of Associate Services Call Center, Walkin and Records Support by ensuring that the right numbe...
...Apply Position: Resource Planner
Location: Pune – Work from office
Role and Key Responsibilities
Work with Partner/Client workforce management team and operations to create, update and maintain sta...
...formal English Medium education Mandatory Skill Sets Skilled in MS-Office, PowerPoint Understands LAN, WAN, OS concepts. Familiar with N/W Topologies, IP Addresses & subnets Work Experience: Minimum of 2 years (Team...
