Description
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver excepti...
...learn and want to succeed.
Exceptional verbal, written, and phone skills are required.
Ability to effectively communicate within... ...familiarization and hands-on troubleshooting exper...
Qualifications
. Minimum of 1 to 5 years of Call Center experience
. Any Bachelors degree required
. Excellent interpersonal and communication skills, business acumen, the ability to adapt to change and experience in contact center tools.
...
...architect, configuring queues, schedules, schedule groups, profiles and phone numbers, reporting
Configuring new flows in both voice and... ...strong analytical skills with the ability to ...
...Any location : Chennai/Hyderabad/Pune preferred
Experience - 7+ Yrs.
Job Summary:
We are seeking a highly skilled IVR Technical Specialist with experience in IVR business rules and call routing transformati...
...are looking for Team Lead for our Indian Operations; This role requires to successfully manage and monitor Telecallers as per the best banking collection practices and procedures aligned with our Global Company s st...
...Role Purpose
To lead, coach and performance manage a team of Customer Support Advisors and Senior Customer Support Advisors. To plan and monitor the day to day performance of the customer support operation for th...
...Caribbean.
Founded in 1998 in Los Angeles, client expanded operations into global area Today client plays a key role partnering with... ...the world's largest global economies.
Position...
...Forecasting customer contacts across multiple regions and channels
Monitoring and Reporting on; Performance, Plan v Actual, Contact Trends and Schedule Adherence
Manage and Own short Medium term forecasts
S...
...As the Client Technical Support Manager, you will play a crucial role in ensuring the smooth operations of our technical support services... ..., coaching, and mentorship to ensure high perfo...
