Team Lead - Banking Collections
Flow Ethical Credit Management
Location
Secunderabad | India
Job description
- We are looking for Team Lead for our Indian Operations; This role requires to successfully manage and monitor Telecallers as per the best banking collection practices and procedures aligned with our Global Company s standards
- This role would be required to conduct the various activities required for effective service delivery
- Reporting to the CMS Call Center Head to support deliver in all aspects of operations and service delivery
RESPONSIBILTIES :
- BPO Team leader with minimum 2+ Years of experience in
- Manage Agent/Telecaller team s performance tracking
- Monitoring calls and guide the Telecaller team s to achieve and improve on their performance
- Set Goals and handle Telecaller team s coaching on sound collection practices, participating in role plays and provide feedback to agents.
- Provide feedback to Supervisor on new hire progress, and concerns/issues
- Prepare daily and weekly reports as needed as to the status of the MTD production quotas.
- Ensures staff meets daily collections goals.
- Support in Contact Center initiatives.
REQUIRED CANDIDATE PROFILE
- Should have min 2 years experience in Domestic Team Leading role (VOICE); Preferably in Banking Collections
- Should have excellent communication and writing skills in English
- Should be a Graduate
- Should be flexible with Dynamic rotational shifts (Day-shifts)
What do you get :
- Additional Performance linked Incentives Bonus
- Health Insurance (3 Lakhs) Accidental rider Insurance (10 Lakhs)
- Stellar Learning Opportunity to understand and learn Global Banking Processes;
Job tags
Salary
