QA roles and responsibilities include call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent Performance in the contact center. As the QA team monitors the customer interactions, they ...
..., Quality Assurance (QA)
This position is integral to the Customer Service Organization (CSO) team
This individual will play a critical... ...to the Director, Contact Center Performance...
votre rôle
The Voice & Video Technical Analyst is responsible for ensuring the effective operation of the Voice & Video environment through understanding of Cisco VOIP Technology. He should have adequate knowledge of configurations and troub...
votre rôle
The Voice & Video Technical Analyst is responsible for ensuring the effective operation of the Voice & Video environment through understanding of Cisco VOIP Technology. He should have adequate knowledge of configurations and troub...
French & English communication skills- B2 High and above
Minimum of 1 years' experience within a contact Centre environment as a Quality Analyst
Experience within customer services(Voice process)
Excellent leadership and communication skills...
QA roles and responsibilities include call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent Performance in the contact center. As the QA team monitors the customer interactions, they ...
votre rôle
The Voice & Video Technical Analyst is responsible for ensuring the effective operation of the Voice & Video environment through understanding of Cisco VOIP Technology. He should have adequate knowledge of configurations and troub...
...savings
Good Communication skills and ability to coordinate with global stakeholders
Vendor coordination & management
le plus de l'offre
The Voice & Video Technical Analyst is responsible for ensuri...
French & English communication skills- B2 High and above
Minimum of 1 years’ experience within a contact Centre environment as a Quality Analyst
Experience within customer services(Voice process)
Excellent leadership and communication skills...
