Location
Secunderabad | India
Job description
Job Details-
Location – : Any location : Chennai/Hyderabad/Pune preferred
Experience - 7+ Yrs.
Job Summary: We are seeking a highly skilled IVR Technical Specialist with experience in IVR business rules and call routing transformation into a new stack. The ideal candidate will have extensive experience in designing, developing, and implementing IVR solutions and integrating them with Contact Center systems. The IVR Technical Specialist will work closely with project managers, business analysts, and development teams to ensure successful delivery of IVR solution transformation into new technology stack that meets business requirements.
Core skills: Conversational AI data science experience who works on speech enabled conversational flow design and dev experience.
Responsibilities: - Lead the design and development of IVR solutions for a Contact Center Transformation Project.
- Work closely with project managers and business analysts to understand project requirements and design IVR solutions that meet project needs.
- Collaborate with development teams to ensure successful delivery of IVR solutions.
- Develop technical specifications and design documents for IVR solutions.
- Configure and deploy IVR solutions in a Contact Center environment.
- Develop and maintain IVR applications using VoiceXML, CCXML, and Java programming languages.
- Transform IVR business rules and call routing strategies into a new stack based on business requirements.
- Conduct testing and troubleshooting of IVR solutions to ensure successful integration with Contact Center systems.
- Provide technical guidance and support to development teams during the implementation phase.
- Stay up to date with emerging IVR technologies and recommend improvements to existing solutions.
- Provide technical leadership and mentorship to junior team members.
Requirements:
- Bachelor's degree in computer science, Information Technology, or a related field.
- 5+ years of experience in designing, developing, and implementing IVR solutions and integrating them with Contact Center systems.
- Strong knowledge of IVR technologies, including USAN, Genesys, Avaya, and Cisco.
- Experience with VoiceXML, CCXML, and Java programming languages.
- Strong understanding of contact center operations and call routing strategies.
- Experience in transforming IVR business rules and call routing strategies into a new stack based on business requirements.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
Job tags
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