Kenvue
Location
Bangalore | India
Job description
Kenvue is currently recruiting for:
Lead Engineer - Voice & Contact Center (Cisco IPT, Teams) Lead Engineer responsible for formulating and defining specifications for complex software programming applications in Voice and Contact Center using Cisco IPT and Teams. This position reports into Contact Center & Voice, Lead and is based at Kenvue Solutions India. Who We Are At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here. Info Technology description. What You Will Do The Lead Engineer - Voice & Contact Center (Cisco IPT, Teams) is responsible for designing, developing, integrating, and testing software solutions for the system. You will research emerging technologies, develop project plans, and manage internal and external resources to ensure deliverables on time and within budget.: Key Responsibilities Lead the development and implementation of voice and contact center solutions using Cisco IPT and Teams technologies. Design and architect complex voice and contact center solutions that meet the needs of clients and stakeholders. Collaborate with cross-functional teams to ensure successful implementation of voice and contact center solutions. Provide technical guidance and mentorship to junior engineers in the team. Stay up-to-date with the latest trends and advancements in voice and contact center technologies and incorporate them into solutions. Ensure compliance with industry standards and best practices in all voice and contact center solutions. Design and develop highly complex software solutions for the system, leveraging insights from emerging technologies and subject matter expertise in the area of Voice & Contact Center (Cisco IPT, Teams). Evaluate available options and implement the best course of action to ensure project deliverables are on time and within budget. Develop project plans and schedules, and manage internal and external resources to support assigned projects. Provide guidance and oversight to contract employees for day-to-day assignments, and coach and mentor lower level associates within the team. Act as a key liaison with internal and external business partners to ensure that key commitments and milestones are delivered on time. Provide complex technical consultation and leadership to multidisciplinary teams across business, and make recommendations on hardware/software. Enhance and refine the existing responsibilities to align with the Lead Engineer role. What We Are Looking For Required Qualifications Bachelor's degree in Computer Science or a related field, or equivalent experience. 6-8 years of experience in designing and implementing voice and contact center solutions using Cisco IPT and Teams technologies. Expertise in Voice & Contact Center (Cisco IPT, Teams) and emerging technologies. Strong understanding of voice and contact center technologies, including SIP, RTP, and CTI. Experience with call routing, IVR, and ACD systems. Experience in Genesys is good to Have skill. Requires 6-8 years of work experience in designing and developing highly complex software solutions for the system. University/Bachelors Degree or Equivalent in Computer Science or related field. Ability to negotiate and achieve business strategy, and provide guidance and oversight to contract employees for day-to-day assignments. Excellent communication and collaboration skills to work effectively with cross-functional teams. Excellent communication and interpersonal skills to act as a key liaison with internal and external business partners. Ability to mentor and guide junior engineers in the team. Strong problem-solving skills and ability to think creatively to design innovative solutions. Experience with Agile methodologies and project management tools. Enhance and refine the existing requirements to align with the Lead Engineer role. What is In It For You Competitive Benefit Package Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More! Learning & Development Opportunities Employee Resource Groups This list could vary based on location/region Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Job tags
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