Nilasu consulting
Location
Bangalore | India
Job description
Mandatory Skills : NICE. Candidates should be working as a Developer and not into supportJob Description : We are seeking an experienced Lead NICE Developer to join our dynamic team.- The ideal candidate will have extensive experience in supporting NICE inContact and a strong background in development, with proficiency in common programming languages.- As a Lead NICE Developer, you will play a crucial role in designing and implementing solutions that enhance the functionality and efficiency of our contact center environment.Key Responsibilities : NICE inContact Support : - Utilize 7 to 12 years of experience to provide expert support for NICE inContact (CXone) Contact Center solution.- Demonstrate proficiency in ACD, skill-based routing, call recording/screen recording, speech analytics, IVR, chat, text email, and workforce management (WFM).CXone Studio Expertise : - Possess a solid understanding of call flows, scripting, and design within CXone Studio.- Leverage expertise to optimize and enhance contact center operations.Programming Skills : - Utilize 2+ years of experience in common programming languages such as JavaScript/Node, Python, Java, .- Net, Angular, or equivalent technology.- Apply coding skills to customize and extend the functionality of NICE solutions.Agile Delivery Methodologies : - Leverage 4+ years of experience with Agile delivery methodologies, including Scrum and Kanban.- Collaborate with cross-functional teams to deliver high-quality solutions within project timelines.- Software Development Lifecycle (SDLC) Leadership : - Lead Software Development Lifecycle (SDLC) practices, ensuring adherence to best practices and standards.- Provide guidance and mentorship to the development team.Requirements : - Bachelor's degree in Computer Science, Information Technology, or related field.- Proven experience working as a Developer with a focus on NICE inContact (CXone) solutions.- In-depth knowledge of contact center technologies, including ACD, call recording, speech analytics, IVR, and workforce management.- Strong programming skills in JavaScript/Node, Python, Java, .- Net, Angular, or equivalent technology.- Familiarity with Agile delivery methodologies (Scrum, Kanban) and SDLC practices.- Excellent communication and leadership skills.Location - Bangalore (Hybrid) (ref:hirist.tech)
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