Location
Bangalore | India
Job description
Kenvue is currently recruiting for:
Lead Engineer - Contact Center (Genesys Cloud)
Lead Engineer responsible for formulating and defining specifications for highly complex operating software programming applications in contact center using Genesys Cloud.
This position reports into Contact Center & Voice, Lead and is based at Kenvue Solutions India.
Who We Are
At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, were the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSONS and BAND-AID that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage and have brilliant opportunities waiting for you! Join us in shaping our futureand yours. For more information, click here .
Info Technology description.
What You Will Do
The Lead Engineer - Contact Center (Genesys Cloud) is responsible for designing, developing, integrating, and testing software solutions for the system. You will research emerging technologies and provide guidance to lower level associates within the team while ensuring key commitments and milestones are delivered on time.:
Key Responsibilities
- Lead the development and implementation of Contact Center solutions using Genesys Cloud technology
- Collaborate with cross-functional teams to ensure successful delivery of Contact Center projects
- Provide technical guidance and mentorship to junior engineers
- Stay up-to-date with industry trends and emerging technologies to continuously improve Contact Center solutions
- Contribute to the design and architecture of Contact Center solutions to ensure scalability and reliability
- Participate in code reviews and ensure adherence to coding standards and best practices
- Design and develop highly complex software solutions for the Contact Center using engineering releases and utilities from the manufacturer
- Evaluate available options and implement the best course of action to ensure deliverables are on time and within budget
- Research emerging technologies and become a subject matter expert in the area of Contact Center engineering
- Develop project plans and schedules to ensure deliverables are on time and within budget
- Identify and manage internal and external resources to support assigned projects
- Provide guidance and oversight to contract employees for day-to-day assignments
- Interface with suppliers and vendors to make recommendations on hardware/software
- Provide coaching and guidance to lower level associates within the team
- Act as a key liaison with internal and external business partners to ensure that key commitments and milestones are delivered on time
- Lead and mentor multidisciplinary teams across business
What We Are Looking For
Required Qualifications
- 6-8 years of experience in Contact Center engineering
- Bachelor's degree or equivalent in Computer Science or related field
- Strong understanding of Genesys Cloud architecture and functionality
- Experience with programming languages such as Java, Python, or JavaScript.
- Expertise in Genesys Cloud and related technologies.
- Excellent problem-solving and analytical skills
- Ability to work collaboratively in a team environment
- Strong communication and interpersonal skills
- Experience in designing and developing highly complex software solutions
- Strong project management skills to ensure deliverables are on time and within budget
- Excellent communication and negotiation skills to achieve business strategy
- Ability to provide technical consultation and leadership to multidisciplinary teams
- Experience in coaching and guiding lower level associates within the team
- Ability to identify and manage internal and external resources to support assigned projects
What is In It For You
- Competitive Benefit Package
- Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
- Learning & Development Opportunities
- Employee Resource Groups
- This list could vary based on location/region
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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