...Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.
Responsibilities incl...
...Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Qualification
B-Tech
Skill (Pri...
Hiring for Incident Manager
Exp - 7 to 10 years
Location- Noida (Hybrid)
Notice period - Immediate to 15 days
Role Purpose-
Act in the role... ...teams
Provide focus for the meetings in order to maxim...
...The Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. Includes diagnosis, fast domain support, routine resource fulfillment, (on s...
Job Description (Posting).
1. The CIM/PM is tasked with responding to all escalations from Tier 1, triaging incidents, managingincidents through service restoration and recovery, and engaging all Provider and other third party resources as needed ...
...The ideal candidate will possess hands-on experience in managing incidents and incident communications for cloud-based solutions, coupled with a strong grasp of ITIL processes, notably Change and Problem management....
...To analyze the assigned PSorCI (production supportorcontinuous improvement) incidents and propose solutions (2.) To design and develop the... ...deploy them in client environment for successf...
...Role Summary The Business Continuity Specialist will work closely with the Business Continuity Manager to develop, maintain and implement... ...duties as assigned.
Key Competencies
Cer...
...Professional (CISSP), Certified Information Security Manager (CISM), Computer Hacking Forensic Investigator (CHFI), Any SIEM (Splunk, ArcSight or Q-Radar) certification
Proven track record and experience in Manag...
...Description (Posting).
Documenting and publicizing the Incident Management process. Defining the Key Performance Indicators (KPIs) to... ...bridge and ensures Major Incident is resolved in...
