Domain Support Specialist
Location
Noida | India
Job description
The Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. Includes diagnosis, fast domain support, routine resource fulfillment, (on site) technical support, the coordination, management and execution of proactive and reactive maintenance activities and implementation of change request by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources.
- We believe in trust - we trust each other to do the right things!
- We believe in taking decisions as close to the product and technical expertise as possible !
- We believe in creativity - trying new things and learning from our mistakes .
- We believe in sharing our insights and helping one another to build an even better user plane.
- We truly believe in happiness , we enjoy and feel passionate about what we do and value each other s technical competence deeply
What you will do - Acts as the critical issue point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
- Actively monitor ticket queues to ensure timely response to tickets.
- Service KPI/Alarm Monitoring and Ticket Management for Ericsson and Huawei vendor.
- RF knowledge for 2G/3G/LTE/NR
- Understanding of Node alarms /events.
- Understanding of Radio KPI for each technology
- To ensure correct working methodology, critical issue, and customer handling
- Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
- Focused on improvement of automated recovery.
- Escalation support for Service surveillance and (on-site) service.
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.
You will bring - Degree/Diploma in Engineering preferably in Electronics, Computer science, IT or equivalent
- RAN node working knowledge end to end (2G, 3G, 4G, 5G) with product BTS, RBS, ENODEB, BASEBAND, RNC multi-vendor Ericsson/Huawei.
- L1 fault management troubleshooting and alarms Clearing in the Network
- Good knowledge of operation and troubleshooting of multivendor telecommunication RAN equipment s Ericsson/Huawei.
- Alarm Management for the assigned Network Services
- To investigate faults/cause related to system/network problems.
- To prioritize faults to meet SLA/WLA. RF knowledge for 2G/3G/LTE/NR
- Excellent communication skills with good experience on customer/MSIP handling.
- 24*7 Operations working in shift.
Key Qualifications
- Degree/Diploma in Engineering preferably in Electronics, Computer science, IT or equivalent
- Experience- 4years to 8 years
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