PureSoftware Ltd
Location
Noida | India
Job description
Hiring for Incident Manager Exp - 7 to 10 years Location- Noida (Hybrid) Notice period - Immediate to 15 days Role Purpose- Act in the role of an Incident Commander to facilitate high-severity incident triage Ensure that high-severity incidents achieve the necessary cross-functional engagement to drive them to resolution in a timely fashion Participate in on-call rotation for Incident Commander role for after hours and weekends Participate in regular review of open Incidents and evaluate if technical resolution groups teams are remediating incidents in a timely and effective manner Run regular Incident Review meetings with Cloud Operations cross-functional teams Provide focus for the meetings in order to maximize benefit and respect the valuable time of the cross-functional representatives who attend Provide oversight for Operation Engineer Performance Perform Incident Analysis Run post-incident debrief meetings to drive engagement with incident responders Analyze incidents using an interview-based approach to extract deep learnings from incidents allowing the organization s knowledge to grow as a result Engage with cross-functional Engineering Teams to ensure that Incident follow-up (forensic) activities are happening in a timely fashion (as governed by our published internal processes)
Minimum Qualifications 6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment. Bachelor s degree in computer science or a related technology field or equivalent experience Superior verbal and written communications skills, including leading phone meetings related to mission-critical incident triage Ability to participate in an on-call rotation for the Incident Commander role including off-hours and weekends Must be process-oriented, energetic and an analytical thinker Extensive experience in troubleshooting operating-system and application-level problems Solid understanding of ITIL Methodology , Incident management process and workflow, Change and Release Management, infrastructure services, with exposure to Linux and Windows Servers Understanding of concepts and technologies such as, but not limited to: cloud computing, server clusters, high availability network configurations, DNS, SMTP, NTP, NAS, Storage technologies (SAN, NAS, Block Storage, Object Storage) and Database concepts Interested candidates can send their resumes on [email protected] Total experience- Current Salary- Offer received – Why you looking for an opportunity- Expectations- Notice Period- Current locations- Regards,Job tags
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