Overview:
We are seeking two Service Delivery Specialists who are ITIL certified and possess experience in multiple ITIL modules for a one-year assignment, subject to extension based on business needs. While expertise in ...
...Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.
Responsibilities incl...
...Overview:
The Service Desk Lead End User Computing plays a crucial role in leading the service desk team to provide exceptional technical support and customer service to end users within the organization. They ar...
Do
Job Description:
As a cross functions lead, you should act as a Single point ofcontact for the execution of ITIL Processes like incident management,problem management, change management, etc. designed for a singleCustomer or as per SIAM f...
...availability trends. Drive action plans to further minimize incidents.
What you ll need:
Proven experience preferably in a Problem Manager/Incident Leadership type role ideally within a similar industry
Pro...
Problem Management:
Carry out regular trend analysis incident data sets to identify errors.
Manage the full life cycle of problem records.
Deliver double digit reductions to incident volumes for supported accounts.
Use ITOA tools to understand actual...
Problem Management:
Carry out regular trend analysis incident data sets to identify errors.
Manage the full life cycle of problem records.... ...and communicate technical recommendations with supporti...
...Forms and Workflows.
Knowledge of SharePoint Designer Workflows.
Effective and clear communication.
Experience in production support particularly in finance domain is preferred. Domain knowledge is preferab...
