Fusion Plus Solutions Inc
Location
Secunderabad | India
Job description
ECMS Request Number* ECMS ID# 443997 Number of openings 1 Job Title* Incident Coordinator Work Location & Reporting Address* Bangalore CPC office Vendor Rate*
(Proposed vendor rate on ECMS Portal) 3598 INR/Day
Contract duration (in months)* 12 Months
cost center / PU PU
Name and number of Infosys Manager With whom profiles needs to be shared Janhvi Kavishwar
BGV Check(post or pre-onboarding) Pre-onboarding
Must Have Skills (Top 3 technical skills only) * Incident Management
Problem Management
ITIL Service Management
Nice To Have Skills (Top 2 Only) Minimum years of experience*: 3.5 years
Certifications Needed: ITIL V3/V4
Top 3 responsibilities you would expect the Subcon to shoulder and execute*: Any additional information you would like to share about the project specs/ nature of work: Process improvement ideas will be welcomed
- Strong Communication Skill
- Team Management Detailed Job Description:
- Proven experience as an incident manager
- Excellent communication, interpersonal and leadership skills
- Ability to work under pressure and meet deadlines
- Problem-solving and decision-making abilities
- Knowledge of incident management systems and tools and able to manage the P1/P2 bridge till resolution of the incident
- Incidents are managed in a prompt, efficient and effective manner to minimize business impact.
- All incidents are logged, tracked and monitored using the Incident Management system.
- The incident management team is kept up to-date on the status of all incidents.
- All stakeholders are kept informed of the status of incidents throughout the duration of the incident.
- Service Level Agreements (SLAs) are adhered to during the management of incidents.
- The root cause of each incident is identified and documented.
- Lessons Learned are captured for future use.
- Excellent managerial skills and ability to collaborate with team members.
- Strong problem solving, analytical, and time management skills
- Communicating with upper management if major issues are found in the IT system
- Able to work in 24*7 environment
- Should be efficient in communication and handle the critical incidents with ease
- Responding to a reported service incident, identifying the cause, and initiating the incident management process.
Job tags
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