Job Description (Posting).
As per attached (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality st...
Job Description (Posting).
Backup (1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minim...
Job Description (Posting).
JOB DESCRIPTION- Dynatrace1. Creating the custom Reports and Dashboards for different technologies like top utilizers device list with max, min and average values for same devices per month. 2. Installing the One Agent ...
Job Description (Posting).
Job Description : Storage Engineer will be responsible for the administration of a large multi-site storage environment with different storage technologies in SAN and NAS. Handling escalations from team and On-calls.
...
Job Description (Posting).
Hands-on skills and experience include: 4+ yrs Cisco routers and switches CCNA with VOIP CAT 5e &6., COAX, Fiber ST, LC including terminations. Staying abreast of Telecommunications Industry knowledge, Internet Concepts...
...customer. Implement SOP and EOP processes in accordance of requirement. Must willing to operates after office hours and public holiday, 24 x 7 available on-call. ICC Lead Roles and Responsibilities: Mentoringo Techn...
...process Update worklogs Categorizes as per CTI as appropriate
Update the knowledge base Coaching freshers to be independent Coaching analysts for correct routing of tickets
Capturing critical information Techn...
...Job Description (Posting).
An Office 365 Administrator is responsible for managing user accounts, configuring email settings, troubleshooting issues with SharePoint, managing security settings, and staying up-to-...
Job Description (Posting).
ORACLE DBA / AZURE
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions...
