Job Description (Posting).
As per attached (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality st...
1. Day to day management of the First Line Service Desktop function:
a. Ensure that the Service Desk is an excellent deliverer of Technical Service
b. Ensure that the call logging system is fit for purpose and is used ...
We are hiring fresh graduates to join us for international voice process roles. This would be the first step in building your career as an Accounts Receivable (AR) Caller, where you will be responsible for outbound calls to insurance companies to ...
...deliverer of Technical Service
b. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team
c. Be responsible for the operational management of call assignments...
...Job Description (Posting).
CRITICAL INCIDENT MANAGEMENT (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of tick...
Job Description (Posting).
'To provide support for on call escalations and doing root cause analysis of given issue To independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requiremen...
...Pointing on Policy/Process, SOP change as applicable and beneficial to employees/organization.
To work together as a member of the Help Desk team to assist in the delivery of an excellent Employee Satisfaction.
P...
...Accenture
Convergys
Mphasis
Ibm
Aegis
Infosys
Ibm(India)
First source
Minacs
24/7
Profile:- Technical Support/Customer Support Banking Profile /Laptop/Desktop Support IT Help Disk/Insura...
...update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primar...
Job Description (Posting).
JD (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regu...
