Location
Madurai | India
Job description
Job Description (Posting).
PowermaxCreate Zoning in Cisco switchesPowermax allocation/De-allocationLUN provisioningSRDF replicationHardware replacement coordination with vendorCode upgrade coordination with vendorAlert managementSnap-VX configuration/managementKnowledge in DR testing exercisecapacity managementESRS managementCloud EndureOnboarding servers to Cloud EndureTroubleshooting replication issues in cloud endureFailover and Failback processKnowledge in AWS Security group , VPC , ENI , Tag, EBS , IAM Roles/Policy (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B.E, B-Tech
Skill (Primary)
EIS-Storage-EMC
Job tags
Salary
