...volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and ...
...Job Description (Posting).
Client Life Cycle Management/ Managed Print Services
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To prov...
Responsibilities:
Make outbound calls to customers in order to collect past due bills
Meet department productivity and quality standards
Ability to handle high volume calls
Strive to achieve a first call resolution in order to collect th...
Job Description (Posting).
Refer JD (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Ca...
Job Description (Posting).
JD attached (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and ...
Need to manage B2B voice lines and support the Field reps with accurate solutions by following the guidelines of the process. Ensure that the assigned targets are met in accordance with SLA and any other internal standards. Employee will be gauged b...
Job Description (Posting).
JD Attached (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and ...
Job Description (Posting).
JD attached (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and ...
...update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primar...
Job Description (Posting).
JD (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regu...
