...Problem Management.
Detailed roles and responsibilities:
.Associate is responsible to perform diagnostics, resolve problems, and implement... ...working under the direction of the Level...
Min 1-2 years of relevant experience in a technical support role.
• Working Knowledge of Operating Systems such as Windows 7 & 10 • Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
...
JOB DESCRIPTION
Should be able to provide quality work with 100% accuracy
Ability to think quickly
Able to assist Lead in daily excel based reporting activity
Good communication and coordination skills
Can conduct quality sessions wit...
Location: Remote
Experience Level: 3-6 years
Must-Have Skills: PHP, Laravel, Javascript
Required: Proven European work experience
Kindly share your [portfolio page/CV/motivation letter] reflecting this specific experience.
Please no...
Requirements –
• Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
• Working Knowledge of Operating Systems such as Windows 7 & 10
• Knowledge of identifying and troubleshooting issues related to ...
...understanding of ITIL practices in Incident Management, Request Management & Problem Management.
Detailed roles and responsibilities:
~ Associate is responsible to perform diagnostics, resolve problems, and imp...
Overview
The Voice Process role is crucial for our organization as it directly impacts customer satisfaction and retention. The individual in this role will be responsible for handling customer inquiries, resolving issues, and providing exception...
...fulfill access requests, service requests and incidents in Service Desk.
Create and maintain knowledgebase articles in Service Desk.... ...customers over email, phone, instant messaging, a...
Support Engineer – Role Summary
Ensures that incidents/Service Request/Enquiries has an identified owner and reaches resolution within the defined SLA.
Monitors and tracks the issues through the CRM process. They are the backbone of the proces...
