Infinite Computer Solutions India Pvt. Ltd.
Location
Noida | India
Job description
Job Description
TechOps - ULC(E3) - Sr. System Engineer As an IT User Lifecycle Analyst, you will learn everything there is to know about the IT onboarding journey each new hire takes as they join our company. Initially, you will support in planning and running the business processes core employee onboarding. Over time, you will lead, improve, and transform the onboarding experience that will impact every new hire. These responsibilities include coordinating with cross-functional teams across the organization to ensure new hires receive computers, have access to the systems they need to do their work, and have a pleasant experience as they join the company.
When not directly working on onboarding, you will resolve and escalate IT Support issues in conjunction with team members, enterprise support services and Helpdesk team.
What you will be doing (Responsibilities): - Creation, modification, and maintenance of user objects, security groups and O365 mailboxes in active directory
- Monitor active directory (AD) automation processes
- Participate in Technology division onboarding orientations w/HR and other trainings
- Coordinate with cross-functional teams to identify and resolve problems with upcoming onboarding colleagues, ensuring that each week runs smoothly.
- Review and fulfill access requests, service requests and incidents in Service Desk.
- Create and maintain knowledgebase articles in Service Desk.
- Maintain and execute best practices/compliance related to AD user objects reviews.
- Identify and propose areas for process improvement, and implement those improvements once reviewed and approved.
- Work with third-party vendors along with business owners
- Monitor assigned tickets and ensure compliance with pre-determined SLAs
- Provide coordination and support to managers during the onboarding and off-boarding process
- Proficiency in Okta Administration.
- Good Knowledge on ServiceNow.
- Facilitate the creation and changes to access request provisioning
- Service Desk Ad hoc report writer
- PowerShell Ad hoc report writer
- Provide technical support to customers over email, phone, instant messaging, and in person
- Help customers diagnose and resolve hardware and software issues
- Train customers to use apps in one-on-one and group settings
- Work with System Administrators to improve client technology usage and suggest improvements to increase stability, speed, and flexibility
- Plan and execute complex projects in collaboration with System Administrators
- Document problem resolution techniques with step-by-step instructions
Requirements: - 4-6 years of experience in an IT support role supporting local and remote users
- Proficient in Active Directory (Users and Computers and occasionally Administrative Center)
- Ability to provide excellent and prompt customer service, and tracking detailed changes in helpdesk ticketing system
- Working knowledge of networking concepts
- Working knowledge of Windows PowerShell
- Proficient with Office 365 deployment and troubleshooting
- Entry to experienced level knowledge of SAML / SSO for provisioning accounts, resetting passwords, unlocking accounts, and auditing permissions to ensure proper application / resource access for users
- Attention to detail and high-level organizational skills
- Strong desire to learn and improve own personal skill-set
- Ability to stay on task with minimal oversight
- Simple decision-making skills and the ability to collaborate when needed
- Ability to multi-task with minimal supervision and talk on the phone routinely to engage remote support
- Working knowledge in support of personal computers, networks, servers, systems operations and maintenance, Windows 7/10/365, Windows 08/12/16/19 Server, and Microsoft Office applications along with Macintosh devices (MacOS)
Job tags
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