Should be able to provide quality work with 100% accuracy
Ability to think quickly
Able to assist Lead in daily excel based reporting activity
Good communication and coordination skills
Can conduct quality sessions with the help of quality lead
Ability to help new joiners by resolving their queries
Ability to provide project updates to the team
Flexible about work timings
Able to prioritize the work and complete it within time frame
Have good knowledge of life insurance/healthcare process.
PRIMARY SKILLS
3 - 5 years doing L1/L2 production support activities
Responsibility: Production Support of workflow received applications which includes Monitoring and reporting support
Excellent analytical skills with the ability to collect, organize, analyze and distribute significant amounts of information with a high attention to detail and accuracy. Good communication skills in French and English - both written and verbal. Interacts well with co-workers and wider support teams, with good influencing and facilitation skills.
Self-motivated, flexible and responsive to business needs and changes in priorities and deadlines.
Willing to work in night shift.
Work for Life Insurance (individual/group) and will take care and perform in either of below tasks, as per project alignment.
SECONDARY SKILLS
Indexing L&D - Claim Indexing
NBO Application Entry - Policy Enrolments
Policy Holder Services - Insured level changes
Administration Amendment - Making changes/amendment on policy level
Can conduct quality sessions with the help of quality lead
Ability to help new joiners by resolving their queries
Any Graduate BA/BSc/BCom/BBA/MBA/BBM, apart from French certifications at min B1 level.
