Estamos contratando Coordenador de Qualidade e Custos de TI para liderar equipes, implementar processos ITIL, acompanhar execução de projetos, administrar contratos, definir indicadores de TI e interagir com fornecedores. Requisitos incluem graduação...
Degree in technology. Fluency in English. Experience in Software Asset Management, licensing from major publishers, and ITIL processes. Remote work with hybrid option in São Paulo. Strong analytical and Excel skills. Desired: Advanced Spanish. Respon...
Looking for a Semi Sr Service Manager with 5+ years of experience in Project and Service Management, proficient in ITIL principles, ASPEN, PowerBI, and Smartsheet. Strong analytical skills, excellent English communication, and ability to work on East...
Remote Quality Manager needed in Brazil for ITIL CoE. Lead continuous improvement programs and ensure IT service management compliance with international quality standards. Manage global teams, facilitate process improvement projects, and promote a c...
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RIMINI_BRAZIL Rimini Street Brazil Serviços de Tecnologia Lt...
ITIL CoE Process Manager position at Rimini Street, leading global provider of software support. Develop and standardize ITIL-based processes, collaborate with teams, and maintain high-quality service delivery. Requires 10+ years' experience, ITIL ce...
Analista QA Bilíngue p/ Home-Office. Monitorar atendimento, elaborar KBs, treinamentos, apresentações de indicadores, processos e fluxos. Desejável certificação em ITIL/COBIT/ISO2000, ITIL, SLAs e KPIs. Requer experiência, graduação em TI e fluência ...
Bachelor's degree in IT or related field preferred. 4-6 years of experience in Genesys Contact Center Level 2 Support. Required: GCA certification, ITIL Foundation, SIP, Genesys Framework, CCPulse/Pulse, incident tracking, vendor management. #J-18808...
Como Service Delivery Manager Sênior, você será responsável pela entrega operacional e melhoria contínua de serviços de TI para a empresa. Requer experiência em gerenciamento de serviço, ITIL, Product Owner, Scrum Master e fortes habilidades de comun...
Proc. Documentation Specialist creates, organizes, and maintains detailed process docs for various business functions, enhancing efficiency and compliance. Requires ITIL/ITSM expertise, 5+ years of exp in process documentation, and advanced knowledge...
