Tech Mahindra oportunidades
Location
Brasil | Brazil
Job description
Somos a Tech Mahindra, empresa do Grupo Mahindra, uma multinacional Indiana e está presente no Brasil e em +90 países. Somos mais de 120.000 profissionais que nos ajudam a conectar experiências.
A Tech Mahindra representa o mundo conectado, oferecendo experiências de tecnologia da informação inovadoras e centradas no cliente, permitindo que empresas, colaboradores e a sociedade cresçam.
Nós realmente acreditamos que a tecnologia torna isso possível, mas são as pessoas que fazem isso acontecer. Diversidade Cultural, de Gênero e de Habilidades se alinham nos nossos pilares do Rise e nos permite "Diversidade de Pensamentos", que capacita nossos stakeholders a crescer.
Service Delivery Manager:Senior
Mission
● As an IT Service Manager you are accountable for the operational delivery, governance and continuous improvement of services associated to one or more products (technology solutions) to the business.
● What you’ll be working on
o Understand and owns every aspect of the service delivery, governance and performance
o Face to the business for operational services and the initial single point of contact and escalation for operational service issues
o Responsible for driving continuous improvements to facilitate 'good enough' team output and elevating overall service experience
o In collaboration with Product Managers ensure releases and changes are delivered in a controlled and agile manner
o Lead the operations of services and products to achieve fit for purpose service levels in productivity, quality, output, and cost
o May act as squad lead for run squads (ops or devops)
● The Ideal Candidate
o Has a good understanding of the Pharma commercial and medical business domains
o Passionate about learning, sharing and further developing ‚best practice‘ and embed it as, next practice‘ to achieve greater impact
o Good enough instead of perfection
o Exhibits servant leadership behavior, self-aware leader and a flexible team-player
o Possess a combination of analytical thinking, hands-on problem solving, and a customer-service mindset
o Ability to deal with high complexity and in matrix/virtual organization
● Academic Requirement
o Bachelor's degree in computer science, information systems or a related study (or equivalent project-related experience)
o Ideally ITIL, Intermediate /Expert certification ,Product Owner, Scrum Master Certified
o A minimum of 5 years of experience in IT
o 1-2 years of relevant experience as Service Manager
o Candidate should have expertise in Service now along with working experience of Jira.
Engish communciation - Advanced
Service Delivery Manager:Senior
Mission
● As an IT Service Manager you are accountable for the operational delivery, governance and continuous improvement of services associated to one or more products (technology solutions) to the business.
● What you’ll be working on
o Understand and owns every aspect of the service delivery, governance and performance
o Face to the business for operational services and the initial single point of contact and escalation for operational service issues
o Responsible for driving continuous improvements to facilitate 'good enough' team output and elevating overall service experience
o In collaboration with Product Managers ensure releases and changes are delivered in a controlled and agile manner
o Lead the operations of services and products to achieve fit for purpose service levels in productivity, quality, output, and cost
o May act as squad lead for run squads (ops or devops)
● The Ideal Candidate
o Has a good understanding of the Pharma commercial and medical business domains
o Passionate about learning, sharing and further developing ‚best practice‘ and embed it as, next practice‘ to achieve greater impact
o Good enough instead of perfection
o Exhibits servant leadership behavior, self-aware leader and a flexible team-player
o Possess a combination of analytical thinking, hands-on problem solving, and a customer-service mindset
o Ability to deal with high complexity and in matrix/virtual organization
● Academic Requirement
o Bachelor's degree in computer science, information systems or a related study (or equivalent project-related experience)
o Ideally ITIL, Intermediate /Expert certification ,Product Owner, Scrum Master Certified
o A minimum of 5 years of experience in IT
o 1-2 years of relevant experience as Service Manager
o Candidate should have expertise in Service now along with working experience of Jira.
Engish communciation - Advanced
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