Rimini Street, Inc
Location
Brasil | Brazil
Job description
Process Documentation Specialist page is loaded
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).
We are actively seeking a Process Documentation Specialist. This is a remote position and can be based anywhere in Brazil.
Position Summary
Reporting to the Director of ITIL Center Of Excellence, the Process Document Specialist is responsible for creating, organizing, and maintaining detailed process documentation for various business functions within the organization. This role involves collaborating with subject matter experts, stakeholders, clients, and team members to capture, document, and communicate processes effectively. The Process Document Specialist plays a crucial role in enhancing operational efficiency, ensuring compliance, and supporting continuous improvement initiatives with company policies and various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practices.) A qualified candidate will have recent experience developing and managing multimedia content of a company’s global ITIL/ITSM program and possess accredited ITIL certifications.
In addition, this person will assist with improvements to current internal managed services methodologies, recommend new processes, procedures, and provide analytical support, training, and guidance to other teams as needed. Working with numerous remote team members spread across multiple time zones is required in this role.
Essential Duties & Responsibilities
Develop the overarching business and management framework for governance and management of the enterprise service management program’s documentation and multimedia content.
Standardize content describing ITIL-based ITSM processes, including Incident Management, Problem Management, Change Management, Release Management, Service Request Management, and other related processes to enable optimal service delivery by support and leadership teams.
Collaborate with cross-functional teams to establish improvement goals, key performance indicators (KPIs), and targets.
Conduct regular reviews and audits of process documentation to ensure accuracy and relevance
Implement feedback mechanisms to capture insights from users for continuous improvement
Maintain comprehensive documentation of ITSM processes, including process flows, standard operating procedures (SOPs), and work instructions.
Identify and mitigate risks and obstacles that may impede the success of projects, proactively addressing challenges and implementing appropriate solutions.
Stay up to date with industry trends and best practices in documentation methodologies, tools, and techniques, and provide recommendations for their application within the organization.
Some International travel may be required.
Additional Duties & Responsibilities
Demonstrate high levels of energy in your leadership.
Advocate for the team and uphold our culture of accountability through effective communication.
Strive for excellence and maintain high-quality standards in all work performed.
Foster trusted advisor relationships with business partners by demonstrating credibility, reliability, empathy, and a focus on their needs.
Perform additional job-related duties and responsibilities as assigned.
Experience
5+ years of experience in process documentation
Proven experience in developing and leading technical writing and documentation programs
Analytical mindset with ability to assess complex situations and provide practical solutions
Working knowledge and understanding of ITIL and IT Service Management, and COBIT 5.
Consulting experience is a plus
Skills
Advanced knowledge of ITIL best practices, IT Service Management and managed services.
Broad experience in service management systems like ServiceNow, Salesforce Service Cloud, Cherwell, and Jira.
Ability to be persuasive and influence customer relationships in a positive direction
Skills in MS Office Suite (Word, Visio, Excel, Power Point, MS Teams, etc.)
Skills in multimedia tools (Camtasia, Canva, You Tube, Audacity, etc.)
Ability to multitask, managing competing priorities and administrative tasks.
Education
Bachelor or master’s degree in computer science or related field, or equivalent work experience.
Language
Fluency in both English & Portuguese is required.
Location
Brazil, remote
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
Company
We dream big and innovate boldly.
Colleagues
We work with extraordinary people who create a culture of mutual respect and collaboration.
Clients
We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
Community
We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
Nasdaq-listed under ticker symbol RMNI since October 2017
Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies
Over 2,000 team members in 23 countries
US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: .
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit .
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
#J-18808-LjbffrJob tags
Salary
