RIMINI_BRAZIL Rimini Street Brazil Serviços de Tecnologia Lt...
Location
Brasil | Brazil
Job description
Quality Manager, ITIL CoE page is loaded
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).
We are actively seeking a ITIL CoE Quality Manager. This is a remote position and can be based anywhere in Brazil.
Position Summary
Reporting to the Director of ITIL Center Of Excellence, the ITIL quality manager will promote the organization's culture and manage the department’s Continuous Improvement program ensuring service management processes and system capabilities comply with company policies and various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practices.) A qualified candidate will have recent experience managing global ITIL/ITSM continuous improvement programs and possess accredited quality and ITIL certifications.
In addition, this person will assist with improvements to current internal managed services methodologies, recommend new processes, procedures, and provide analytical support, training, and guidance to other teams as needed. Working with numerous remote team members spread across multiple time zones is required in this role.
Essential Duties & Responsibilities
Design, deploy, and operate a world-class ITIL/ITSM continuous improvement program to enable optimal service delivery by support and leadership teams.
Identify areas for improvement by analyzing existing processes, systems, operations, and collaborate with business leaders to conduct regular audits and assessments.
Champion excellence and develop a culture of execution, collaboration, and innovation, encouraging teams to contribute ideas and suggestions for improvement.
Collaborate with cross-functional teams to establish improvement goals, key performance indicators (KPIs), and targets.
Lead and facilitate process improvement projects, using methodologies such as Lean Six Sigma, Kaizen, or other relevant frameworks.
Conduct training sessions and workshops to promote a culture of continuous improvement and empower employees to identify and implement process enhancements.
Monitor and track the progress of improvement initiatives, collect and analyze data, and prepare reports to communicate results and outcomes to stakeholders and senior management.
Identify and mitigate risks and obstacles that may impede the success of improvement projects, proactively addressing challenges and implementing appropriate solutions.
Stay up to date with industry trends and best practices in continual improvement methodologies, tools, and techniques, and provide recommendations for their application within the organization.
Some International travel may be required.
Additional Duties & Responsibilities
Demonstrate high levels of energy in your leadership.
Advocate for the team and uphold our culture of accountability through effective communication.
Strive for excellence and maintain high-quality standards in all work performed.
Foster trusted advisor relationships with business partners by demonstrating credibility, reliability, empathy, and a focus on their needs.
Perform additional job-related duties and responsibilities as assigned.
Experience
10+ years of experience in technology or service management
Proven experience in delivering ITIL/ITSM process improvements
Exceptional communication and interpersonal skills
Analytical mindset with ability to assess complex situations and provide practical solutions
Deep working knowledge and understanding of ITIL and IT Service Management, and Six Sigma.
Working knowledge of ServiceNow is a plus
Consulting experience is a plus
Skills
Advanced knowledge of ITIL best practices, IT Service Management and managed services.
Broad expertise in service management systems like ServiceNow, Salesforce Service Cloud, Cherwell, and Jira.
Expertise with improvement methodologies like Lean Six Sigma, Kaizen, or other relevant frameworks.
Ability to be persuasive and influence customer relationships in a positive direction
Skills in MS Office Suite (Word, Visio, Excel, Power Point, MS Teams, etc.)
Ability to multitask, managing competing priorities and administrative tasks.
ITIL certification required
Education
Bachelor’s or master’s degree in computer science or related field, or equivalent work experience
ITIL certification at the Expert or Master Level
Lean Six Sigma Blackbelt
Language
Fluency in both English & Portuguese is required.
Location
Brazil, remote
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
Company
We dream big and innovate boldly.
Colleagues
We work with extraordinary people who create a culture of mutual respect and collaboration.
Clients
We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
Community
We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
Nasdaq-listed under ticker symbol RMNI since October 2017
Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies
Over 2,000 team members in 23 countries
US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: .
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit .
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
In 2005, we disrupted the industry by pioneering extraordinary enterprise software support powered by extraordinary people. Our work is challenging and meaningful, allowing everyone at Rimini Street to start and end each day with a sense of achievement and purpose.
We are looking for talented, passionate people to help us build our future at Rimini Street.
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