Software Asset Management Senior Analyst

Location

Brasil | Brazil

Job description

Required Skills

• Completed degree in technology.
• Fluent English
• Good experience in Software Asset Management and Software License Management, software acquisition or IT asset management.
• Good knowledge of Licensing for one or more major publishers Microsoft, Adobe, Oracle, VMware, IBM.
• Knowledge of software asset management tools and processes.
• Knowledge of ServiceNow or another ITSM tool.
• Basic knowledge of ITIL V4 processes.
• Good Excel skills.
• Good analytical skills.
• Note: this position is working from Home, however, for those who are living in São Paulo and regions, it would be Hybrid.

Nice to have

• Advanced Spanish to participate in meetings.

Key Responsibilities

• Support the SAM Practice in delivering its services to our global clients
• Collaborates with other SAM team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
• Provides point of contact for solutions and related questions or issues on software licensing
• Facilitates Unisys standard processes for ITIL core functions such as Software Asset Management
• Provides point of contact for process related questions or issues and facilitates process related meetings
• The successful candidate will also be expected to familiarise with one or more of major publisher licensing terms and conditions
• Ensures contractual service support requirements are understood and managed.
• Presents operational and service level reports and explains service level support available to internal or external customers.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
• Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation.
• Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues
• Works closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately.

Job tags

Salary