...side or Access side (CPE with ATA ports). Expertise in the SIP protocol and IMS infrastructure. Basic Knowledge of DHCP IPv4, IPv6 and DNS A strong understanding of RTP, RTCP, RTP Events, DTMF and SDP. Good understa...
...Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence... ...stakeholders and external suppliers/providers, archi...
...administration.
Qualifications
Network Engineering and Troubleshooting skills
Voice over IP (VoIP) knowledge and experience with SIP, H.323 and related protocols
Network Security skills and experience ...
...of implementing and supporting multi-vendor complex Routing and Switching infrastructure.
•Ability to troubleshoot large enterprise networks.
•Ability to explain technical concepts, give clients guidance and vision ...
...products provided by CBTS including but not limited to incident management, task management, change management, and proactive platform... ...with Azure, AWS and/or GCP a plus.
Excellent wr...
...Certification a plus
Experience
7+ years of experience in a Service Desk and/or Technical Support environment
7+ years of experience in... ...regarding IP, Networking, and VOIP technologie...
...Perform labs to learn and reproduce issues, as and when needed.
4. Effectively communicate (email and/or chat) with customers regarding technical issues and customer service inquiries.
5. Interpersonal skills and pr...
...Certification a plus
Experience
7+ years of experience in a Service Desk and/or Technical Support environment
7+ years of experience in... ...regarding IP, Networking, and VOIP technologie...
