Location
Chennai | India
Job description
Job Title: Avaya Manager
Experience: 8 - 13 years
Job Location: Chennai
Work from Office, rotational shifts
No. of Positions: 2
Mandatory Skills: Avaya CM, Avaya CMS, Avaya CBA, Avaya SBC, Oracle SBC, Verint, SIP, SMGR
Required Skills:
- The Voice engineer to assist with design, implementation and security of a variety of unified communications in enterprise environments
- Expert-level knowledge of Avaya Media Servers, Virtual/System Platform, MCC/G-Series gateways, ESS, LSP and Avaya adjuncts
- Expert-level knowledge of Avaya UC, System/Session Manager, Communication Manager, IP endpoints, SIP, H.323
- Expert-level knowledge in Oracle SBC , Avaya SBC
- Expert-level knowledge in Verint Recording instance.
- Strong experience in designing and supporting global/national Voice network
- Strong experience in Avaya Call Center solutions including but not limited to ACD, CMS, WFM, Verint
- Experience with call routing; ARS, AAR, VDN, Vector programming
- Experience with VoIP monitoring tools
- Strong knowledge of IP networking, Active Directory, DNS, DHCP and other protocols
- Experience with Avaya messaging platforms (Aura Messaging, IEX Messaging, etc.)
- Experience in Voice trunking including SIP, IP, PRI, POTS, etc. and working with service providers in providing solutions
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