CBTS
Location
Chennai | India
Job description
Title: Network Support Engineer Location Chennai-DLF Requirement Graduate fresher Process 1. Provide L1 support with full accountability on cases from creation to resolution. 2. Work directly with the customers and the escalation teams. 3. Perform labs to learn and reproduce issues, as and when needed. 4. Effectively communicate (email and/or chat) with customers regarding technical issues and customer service inquiries. 5. Interpersonal skills and product knowledge are critical in all customer interactions. 6. Troubleshoot complex problems with product hardware and software along with recommending corrective action. Required Technical Skills: Knowledge of networking industry, products, and protocols. Knowledge of the following network protocols and technologies (preferred): TCP/IP and OSI model, IP Address and Subnetting, ARP, DHCP, DNS, POE (IEEE 802.3af/at/bt), ICMP, IPv4 & IPv6, and IEEE 802.1Q trunking, Port Aggregation (LACP), Routing protocols, ACL (Standard and Extended), STP/RSTP/MSTP, Wireless LAN Fundamentals, VOIP (SIP protocol), VPN, NAT/PAT, etc. A comfort level with windows would be an added advantage. Education Bachelor's/Master's Degree in the field of Engineering/Computer Science/IT/
EEE ECE Networking certifications are a plus and Excellent English communication is mandatory (9 out of 10) Shift timings : Rotational Shift Transport facilities home pick and drop till home. Weekly Off 2 rotational week-offs Rounds of Interview walking interview at the office : CBTS Technology Solutions India, DLF Cybercity, Block 7, Ground Floor, 1/124, Mount Poonamallee Road, Manapakkam, Chennai - 600 089, India [email protected] Documents: Resume +Identity Proof Job Types: Full-time, Fresher WALK IN - DATE 23-Feb-2024 Time: 10AM to 5PM Thanks Hemamalini Dhanasekaran CBTS India LLP 9080860301Job tags
Salary
