...managers.
Preparing and analysing internal and external quality reports / presentations for management staff review.
Performing translations, IVR recordings and language assessments.
Regular meetings with Q...
Job Description
Must-Have:
Experience in working on different contact center technology areas like
IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM
Migration to Genesys cloud contact center
Genesys API-s and integration...
...transformative projects with key G2000 clients
Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recomme...
...transformative projects with key G2000 clients
Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and reco...
*SCOM Admin:*
1) Perform Installation of SCOM , Migrating from legacy environment to new environment, SCOM Application upgrade.
2)Knowledge on SCOM Agent upgrade. Maintenance of SCOM application and know how to apply Security Patches
3)Able t...
...Yelahanka, Bangalore, Karnataka 560064
Position Role Type:
Unspecified
Who We Are
At Pratt & Whitney, we believe that powered flight has transformed – and will continue to transform – the world. That's wh...
...PA, VA & Continual Improvement Management
OR
FSM
· Working experience with FSM application on Work Order management, scheduling and dispatch
· Configuring Field Agent activities ( Mobile & Desktop)
· Configuring Fie...
...Overview
POSITION SUMMARY STATEMENT
This position is responsible for the incoming operational workforce management of Associate Services Call Center, Walkin and Records Support by ensuring that the right numbe...
...operations found around the globe.
We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations.
Designed ...
Responsible for strategic planning of staffing requirements for multichannel environments across the organization. Ensure teams supported, achieve desired performance and budgetary objectives derived from understood business drivers and customer need...
