...Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.
Responsibilities incl...
...Request details, allocating categorization and prioritization codes Keep users informed about their Incidents status at agreed intervals Associate Incidents with other records (i.e. Incidents, Changes, Problems, Kno...
Hiring for Incident Manager
Exp - 7 to 10 years
Location- Noida (Hybrid)
Notice period - Immediate to 15 days
Role Purpose-
Act in the role... ...teams
Provide focus for the meetings in order to maxim...
...the most updated procedures are available and socialized with the Technology Tracks and approvers5. Identify right composition of the CAB meetings to discuss and evaluate/approve the variety of changes6. Identify an...
...Request details, allocating categorization and prioritization codes Keep users informed about their Incidents status at agreed intervals Associate Incidents with other records (i.e. Incidents, Changes, Problems, Kno...
Min 1-2 years of relevant experience in a technical support role.
• Working Knowledge of Operating Systems such as Windows 7 & 10 • Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
...
...rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Qualification
B-Tech
No. of Positions
2
Skill (Primary)...
Job Description (Posting).
1. The CIM/PM is tasked with responding to all escalations from Tier 1, triaging incidents, managingincidents through service restoration and recovery, and engaging all Provider and other third party resources as needed ...
...The ideal candidate will possess hands-on experience in managing incidents and incident communications for cloud-based solutions, coupled with a strong grasp of ITIL processes, notably Change and Problem management....
...Description (Posting).
Documenting and publicizing the Incident Management process. Defining the Key Performance Indicators (KPIs) to... ...bridge and ensures Major Incident is resolved in...
