Basic Function
. Voluntary billing-P&C Account rep., is accountable for end to end billing management for Billing & Remittance customers (P&C). Facilitate a working dialog with Group contacts, stateside account managers, remittance team and inte...
...activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.... ...based upon experiences in Contact Center
P...
...the client billing needs.
Essential Functions
Build and maintain strong relationships with group customers and Internal Partners (Sales, I/T, or systems, marketing, call centers, accounting, etc.). in order to...
Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
Facilitate business process reviews to identify customer requirements and processes
Educate customers on the value proposition of AWS, and part...
...Expert level understanding of UCCE Components, solutions, Call flow and Integrations.
Excellent understanding in VOIP protocols like SIP, H.323 and MGCP.
Cisco Telepresence Video Communication Server
Analyz...
An Outbound Sales Representative will provide an exceptional customer experience by being highly skilled at uncovering our customers’ needs leveraging skills such as driving an engaging conversation, building connections, effective listening, and as...
Overview
The Voice Process role is crucial for our organization as it directly impacts customer satisfaction and retention. The individual in this role will be responsible for handling customer inquiries, resolving issues, and providing exception...
...Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Should be able to collect payment over call.
• Should be aw...
Support Engineer – Role Summary
Ensures that incidents/Service Request/Enquiries has an identified owner and reaches resolution within the defined SLA.
Monitors and tracks the issues through the CRM process. They are the backbone of the proces...
