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Manage Escalation process, including coordination of the meetings, review of escalation file content and closure.
Manage the analysis, selection and assignment of escalated, critical and flagged accounts on a global basis.
E...
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Lead a Team of Technical Resources to perform 24x 7 Operations on assigned customer accounts
Ensure service deliverables as per defined scope & SLA's
Drive Customer Service Management
Career Opportunities:
Manager – Accounts/ Business Development (10+ Years)
The Role
As Manager – Accounts/ Business Development, you will be responsible for fostering and
expanding relationships with key clients, driving revenue growth, and ide...
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About the role
We’re searching for a talented and passionate Senior technical Consultant - Who has knowledge on cisco CUCM and collaboration knowledge
Job Responsibilities:
Manage level 2 support for Cisco customer of RC . ...
..... Cloud Networking.
Has good understanding of Virtualization and compute over any major cloud platform( Azure /AWS).
le plus de l'offre
-Strong Customer Focus-Excellent in oral/written communication ...
...Virtualization platform.
~ Inquisitive to gather relevant information if the issue is business critical
~ Identify opportunities for improvement
~ Providing a Single Point of Contact (SPOC) for assistance with...
...Team / Opportunity
We envisage to build inhouse IT capability to provide Application Support to all the existing O&L applications. We will enhance our Business out-comes by connecting and simplifying global suppl...
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Service Requests,
Low / Medium severity incidents,
Regular operational activities like config backup , low /no impact patch & release Management.
Documentation and Reporting.
Co-ordination with Third parties, Telcos, Ven...
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The Process Champion should own the process being worked on by the project team and is ultimately responsible for the success of that team.
Manage process including coordination, review and closure.
Manage the analysis, sele...
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The services will cover the IT vendors and principles of CUSTOMER, who provide infrastructure and services to CUSTOMER, other than Vendor.
Maintain the database of Vendors associated with CUSTOMER and log the calls as per the s...
