Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification.
Person must have exceptional writing and oral communication skills – be able to synthesize complex and confusing information into crisp exec summaries for a variety of audiences.
Should also possess good communication skills. In addition, they are responsible customer requirement.
Ensures timely closure of escalation cases.
Cordinated for the RCA and submit the same to the customer.
Good Communication skills and ability to coordinate with customer stakeholders.
