...engagement index - Excellent English verbal communication skills enabling client expectation management. - Team Leaders to contact all the... ..., product and process changes/launches. - Abil...
...Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, peo...
JOB DESCRIPTION
Role : Manager – Customer Service & Quality
Experience : 12 to 15 Years
Job Location : Chennai
About OJ Commerce:
OJ Commerce is a fast-growin...
...CAN APPLY
AGE 18 TO 28
QUALIFICATION - ANY GRADUATE
Airline Ticketing Agent is a professional who is responsible for booking flight tickets and managing the reservations of customers. He or she sometimes is ...
...anyone (Nice or Verint or Nexidia etc.).
· Six Sigma Black or Master Blackbelt.
· CX certified if possible (any workshops attended by CX Leaders or certifications like CCXP).
· Hands on in Customer journey mapping t...
...minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the ag...
~ Excellent communicator along with convincing abilities (Language Known: English, Tamil, Hindi)
~ Work experience as Customer Care, Tele caller, collection or recovery agent, telesales in Bank or NBFC.
~ Customer service orientation with goo...
...formal English Medium education Mandatory Skill Sets Skilled in MS-Office, PowerPoint Understands LAN, WAN, OS concepts. Familiar with N/W Topologies, IP Addresses & subnets Work Experience: Minimum of 2 years (Team...
...shift.
Preferred Skills:
Understanding of Configuration Management as it relates to ITIL
Experience with ServiceNow application... ...skills with ability to demonstrate influence in ...
...by MNYL ways of training Field
demonstration (FOD’s)
Development of agent prospecting habits, calling habits and Measures of Success: q Achievement of business plan & GPA q Recruitment / Development & Activation o...
