Location
Chennai | India
Job description
Job Description (Posting).
ServiceNow Administrator E2/E3 Band
Basic Requirements:
Minimum 6+ years Relevant ServiceNow Experience. Total IT experience minimum 8 Years.
Experience in supporting the implementation, administration, configuration, and/or basic development of the ServiceNow tool
ServiceNow Experience should include basic scripting knowledge in ServiceNow, tool configuration, design work, technical configuration, and deployment.
Able to work on configuration of the core applications such as Incident, Problem, Change, Service Catalog and workflows.
Supported system integrations using web services and other web-based technologies such as XML, HTML, AJAX, CSS, REST/SOAP
Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS
Experience in working on Agile/Scrum methodology.
Excellent communication skills.
Ready for rotational shifts including night shift.
Preferred Skills:
Understanding of Configuration Management as it relates to ITIL
Experience with ServiceNow application configurations like Virtual Agent, Mobile App, ATF, Agent Workspace, Predictive Intelligence, Service Portal.
Strong communication, Strong presentation and writing skills.
Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
Mandatory - ServiceNow CSA certified.
ITIL certification / CIS/ CAD ServiceNow certification is an advantage.
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Qualification
B-Tech
Skill (Primary)
CFS-SERVICENOW-TECHNICAL CONSULTANT
Job tags
Salary
