Location
Chennai | India
Job description
Job Description (Posting).
Snow Admin and Automation specialist L3 JDMinimum 8 to 12 yrs experience in Snow admin platform3-6 yrs experience in snow development activity. Should have managed large customer instancesMust handle day today L3 activities and monitoring tasks. Should develop workflows, implement integration.Should manage version upgrades along with integration management. Should have exposure in to service now scripting and automation, hands on scripting experience is must. Extremely proficient with the system , especially ITSM Pro modules, virtual chat agent, service portals, API connectors and custom tables we created Must have basic scripting knowledge to update custom UI, business rules etc. Proficient to handle all system configurations, catalog item creation , troubleshooting flows etc.Must have created work flows and fix work broken work flows. Should have knowledge in ITIL process to mange the system effectively. Should manage ITIL licenses on SNOW for cost effective utilization.Should handle platform migration activities as an individual or to lead the effort with a team. Team management experience is added advantage. GraduateFluent in EnglishManage customer directly without any escalationSupport customer during US work hours. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
Qualification
B-Tech
Skill (Primary)
CFS-Platform Engineering-ITSM Platform
Job tags
Salary
