ASK Center is the Customer Care division of Mahindra Farm Division which manages Customer Queries.
Roles & Responsibilities
First Response to the Dealer Query - in 2 hrs - 100%
Resolution of Issue - 80% in 48 hrs
...
Job Description (Posting).
PROCESSES 2390 IT PROCESS ENGINEERING 4181 INCIDENT MANAGEMENT
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of t...
...ASK Center is the Customer Care division of Mahindra Farm Division which manages Customer Queries.
Roles & Responsibilities:
1.) First Response to the Dealer Query - in 2 hrs - 100%
2.) Resolution of Issue -...
...Key Responsibilities:
• Achieving the sales target through assigned leads, which may be self generated or may be generated by the Branch Ops ,Call Center teams and/or other sources
• Meeting prospective customer...
Job Description (Posting).
Proficient with RHEL and Suse Linux and AIX OS administration. Good knowledge on Patching Linux servers. Experience of Server refresh/migration and Data Center relocation. Experience in tools like Puppet and Ansible. Sy...
...Job Description (Posting).
CRITICAL INCIDENT MANAGEMENT (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of tick...
...SLA. (Resolution includes where level 1.5 troubleshooting is in Teams scope. Assist the team lead in updating the run book and other technical and process documents for benefit of the entire team. Escalate any incon...
...Build strong relationships with clients.
Identifying and mapping business strengths and customer needs.
Qualification: Graduate
Age: 21 to 38 years
Experience: Min.2 Years of experience as Filed Sales / Marketing
Salary:...
...for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on... ...drive Service improvement plans.
Qualification...
