Location
Nagpur | India
Job description
Job Description (Posting).
Proficient with RHEL and Suse Linux and AIX OS administration.
Good knowledge on Patching Linux servers.
Experience of Server refresh/migration and Data Center relocation.
Experience in tools like Puppet and Ansible.
System monitoring experience (Nagios, Zabbix)
Hands on experience on Linux LVM and KVM-RHV
Detailed knowledge of UNIX principles, file editing, UNIX commands, and file manipulation.
Server hardening
Operating system installation and troubleshooting, disk management, vprotect, network resource management, application installation, scripting and trouble shooting.
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Qualification
B-Tech
Skill (Primary)
Technical Skills-SKU - C&Unix-Linux/Unix/Aix - Admin
Job tags
Salary
