Location
Nagpur | India
Job description
ASK Center is the Customer Care division of Mahindra Farm Division which manages Customer Queries.
Roles & Responsibilities - First Response to the Dealer Query - in 2 hrs - 100%
- Resolution of Issue - 80% in 48 hrs
- Technical Guidance to Dealer team on Phone, Video Call
- ) Field Visit for Critical issues
5 ) Creation of Problem Bank
- ) Knowledge sharing with Team members
Key Result Areas - Technical Trouble shooting
- Dealer Team Query Resolution
- Creation of Problem Bank
- Initiating Retrofitment campaigns
- TAT time
Skills Required - Good Communication skills ( English , Hindi & Local Language )
- Tractor Driving skills
- Product Knowledge (Technical Know How)- Hand on Experience is must
- Problem Solving Approach
- Must be Tech Savvy & basic knowledge of Computer & video calling software.
- Must be having product Knowledge of Farm Machinery
- Knowledge of Bengali & Odia
Job tags
Salary
