WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clien...
...flow and should have good understanding in the modification of existing ICM Script.
Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.
Hands on Experience with Cisc...
...impact on VOIP segment
Supporting VOIP Cluster components with hands on experience on configuration & administration of
Cisco Call Manager
Unity Connection Servers
Contact Center Servers
Cisco Voice G...
...design concepts- Network monitoring and maintenance tools: prefer: Solar Winds, Op Net IP, IPX, voice and LAN/WAN/WLAN services- Cisco... ...includes planning, evaluation, configuration, acqu...
...design and implementation, including LAN/WAN, TCP/IP, VPN and Firewall technologies
Strong knowledge of network protocols, including SIP, H.323, and RTP
Certification in CCNA or CCNP is preferred
Excellent ...
...available information resourcesvi. Redirect problems to correct resourcevii. Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VP...
...Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
• Familiar with MS Dynamics or... ...• Recording configuration and management
...
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clien...
