Position : Operation Support Lead
Experience : 5 to 7 Year
. Experience in working in support project, ITSM tools like SNOW, SLA L1,L2 reporting monitoring . Experience in working in support project, ITSM tools like SNOW, SLA L1,L2 reportin...
...Americas, APAC)
. Anchors the key internal and external meetings
. Owns delivery responsibility and SLA responsibility for F&A operations
. Guides the team towards the objectives of the engagement and revie...
Role Purpose
The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction
Do
# Ensure timely res...
Position Summary The Workforce Management (WFM) Specialist's primary responsibility is to preserve the centers ability to
meet contractual service level metrics of each program. This position provides frontline, 24X7 support for
all Percepta p...
