Overview
The role of a Voice Process professional is crucial for our organization as it directly impacts customer satisfaction and the overall efficiency of our operations. This role involves handling incoming and outgoing customer calls, resolvi...
...Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance ...
...activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.... ...based upon experiences in Contact Center
P...
...Expert level understanding of UCCE Components, solutions, Call flow and Integrations.
Excellent understanding in VOIP protocols like SIP, H.323 and MGCP.
Cisco Telepresence Video Communication Server
Analyz...
Job Description (Posting).
VMWare L3 (2)o JD1) Install, configure and upgrade of VMware Virtual Center, ESXi hosts, VSAN and NSX-V and NSX-T.2 ) Should have good hands on experience to troubleshooting VMware Virtual Center, ESXi hosts and NSX. 3)...
The Customer Support Lead is expected to manage a team of 8-10 support agents with 2-4 years of experience. They are responsible for team management, operations management, and peer team coordination. The candidate should be...
...rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Qualification
B-Tech
No. of Positions
2
Skill (Primary)...
Client handling and Relationship building with all external clients
Thorough understanding of claims processing in health/ travel domain
Operations person having good data grasping power and ability to generate reports as per requirement.
T...
...Only Looking for Immediate Joiner
Job Title: Infrastructure Program Manager
Experience- 20+ years
Location- Noida/Mumbai/Pune/Bangalore
Responsibilities:
# Project Management:
Lead and manage ...
