Deputy manager

ALLIANZ SERVICES PRIVATE LIMITED

Location

Noida | India

Job description

Client handling and Relationship building with all external clients
Thorough understanding of claims processing in health/ travel domain
Operations person having good data grasping power and ability to generate reports as per requirement.
Think out of the box for solutions
Manage 247 process with high customer centric approach
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems
Motivate and encourage agents through positive communication and feedback
Develop schedules with agents each month to ensure call center objectives are covered
Administer training programs for new hires and existing staff

Job tags

Salary