...Responsibilities:
Working & Monitoring on Ticketing Tools to maintain client SLAs
Monitor virtualization infrastructure and provide advice... ...infrastructure
In depth knowledge in ...
...Request details, allocating categorization and prioritization codes Keep users informed about their Incidents status at agreed intervals Associate Incidents with other records (i.e. Incidents, Changes, Problems, Kno...
...Position Summary:
The resource will work as part of Global Security Technology team (GST) and will focus on Datapower Infra services. Perform Incident analysis and troubleshoot to resolve. Perform engineering a...
...Request details, allocating categorization and prioritization codes Keep users informed about their Incidents status at agreed intervals Associate Incidents with other records (i.e. Incidents, Changes, Problems, Kno...
...written and verbal, along with a proven ability to collaborate with cross-functional and multi-national teams.
Certifications And... ...package, flexible 'me days', annual subscription t...
...The resource will work as part of Global Security Technology team (GST) and will focus on Datapower Infra services. Perform Incident analysis and troubleshoot to resolve. Perform engineering activities including the...
...The ideal candidate will possess hands-on experience in managing incidents and incident communications for cloud-based solutions, coupled with a strong grasp of ITIL processes, notably Change and Problem management....
...Manage Incidents 24x7 and ensure minimal disruption to the service and fast service restoration
Setting up of Technical & Management... ...sensitive to collection and correlation of data for potential ...
...Description (Posting).
Documenting and publicizing the Incident Management process. Defining the Key Performance Indicators (KPIs) to... ...bridge and ensures Major Incident is resolved in...
...Define Administrator / Supervisor Password restrictions · Managing Disk space Processor Utilization Network Utilization related to server · File system Administration · Review of daily/weekly/monthly checklist...
