Job Title: Assistant Manager - Incident Management
Job Location: Gurgaon
Job Type: Full Time
Primary Competencies
Focus on the delivery... ...frameworks, such as the Information Technology Infra...
...technical errors, customization requirements etc.
High level of direct client interaction. Client queries handled via emails and phone hotline.
Act as the primary point person for incident management for Traia...
Problem Management:
Carry out regular trend analysis incident data sets to identify errors.
Manage the full life cycle of problem records.
Deliver double digit reductions to incident volumes for supported accounts.
Use ITOA tools to understand actual...
Looking for Citrix L2 and L3 Engineer for Gurgaon location - Immediate Joiners preferred.
Experience
:-
Overall 4-7 years of experience in managing IT Infra with Citrix Desktop Virtualization
Job Responsibilities :-
Work on Desktop & Serve...
Problem Management:
Carry out regular trend analysis incident data sets to identify errors.
Manage the full life cycle of problem records.... ...and communicate technical recommendations with supporti...
...Proven experience in Telco Service Assurance and Trouble to Repair processes.
Maintain good relationships with key interfaces (Carriers, Commercials, TAN, Network Services etc.)
Measures to improve network perf...
...instead of the underlying infrastructure.
Role Profile
Role Title : Engineer, Incident and Problem management (Premium Network... ...working and relaxed dress code
•Two days annua...
...proactive in project implementtaion and escalation
Key point of technical escalation in the event of a major incident
Attend the CAB regularly as an when needed
Detailed planning of complex changes to the e...
