Operations Analysis Specialist
Location
Gurgaon | India
Job description
Job Description
Position title Associate Operations
Location India Gurgaon
Business Function Operations Department Traiana
Company Overview Job Description
Position title Sr Operations Analysis Analyst
OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.
Position summary
We are looking for self-driven, client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within Traiana's suite of products.
The Onboarding team assist clients with new client set ups and UAT testing prior to go-live in Production environment. Client Services team is responsible to assist existing clients with daily queries pertaining to Production environment.
Duties & accountabilities
- As part of platform / system support, individual is required to assist on everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc.
- High level of direct client interaction. Client queries handled via emails and phone hotline.
- Act as the primary point person for incident management for Traiana-wide incident impacting our globally based clients during EMEA hours. Incident management responsibilities include:
- Response to initial incident notification
- Providing regular updates to clients per SLA
- Primary liaison for aiding our clients through post-incident recovery
- Provide Major Incident reporting following any Severity 1 outages per SLA.
- Participate in internal testing of applications, prior to any change going live in production.
- Work closely with internal teams for system enhancements.
- Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA's.
- Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution.
- Respond to client requests by providing detailed analysis and feedback.
- Process reports (user list / Trade) as requested by clients.
- Participate in internal / external training needs. Educate clients on upcoming changes.
- Liaise with participants for rolling out new products
- Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
Business competencies
Education And Experience - University graduate preferred
- 4 to 6 years of experience required
- Work experience in the financial markets preferably in operations
- Knowledge of OTC / FX products, the trade clearing process and application support a major plus
- Prior experience working on Traiana applications is a major plus
Commercial awareness - Ability to work in fast paced environment with client orientation
Management Requirements Personal competencies
Personal impact - Strong customer service and problem-solving skills
- Focused on Operational Control and Data Security
- Flexible and able to adapt to change
- Able to work independently with minimal supervision
Communication - Excellent interpersonal, written and verbal communication skills
Teamwork - Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [HIDDEN TEXT] and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
Job ID: 293836
Posted On: 2023-11-24
Location: Gurgaon, Haryana, India
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