Competencies & Skill Set
Excellent inter personal skills to handle parents and internal team. High level of customer orientation.
Should be able to handle walk ins and convert to admissions
Self driven and attention to detail
High sense ...
Job Title Sr Manager Operations
Function Call Centre
Working time 6 Days working (Monday to Saturday )
10 am to 7 pm office hours
Sunday Fixed off
Minimum Education Graduate
Work Experience 8 Years
...
...preferable
Job Role • Make outgoing calls to students to brief them about Frankfinn courses and based on their interest, ask them to attend free career counselling sessions in Frankfinn institutes.
• Follow up ...
...equipment/s and managing other aspects of the call centre’s daily operation
• Conduct... ...etc.)
• Developing objectives for the call center’s day-to-day activities
• Mon...
French & English communication skills- B2 High and above
Minimum of 1 years' experience within a contact Centre environment as a Quality Analyst
Experience within customer services(Voice process)
Excellent leadership and communication skills...
...Team management experience
communication skills- B2 High/C1 Level - Both English & French
Minimum of 1 years' experience within... ...Creative thinking
Education
. Graduate
# French Team ...
Competencies & Skill Set
Excellent inter personal skills to handle parents and internal team. High level of customer orientation.
Should be able to handle walk ins and convert to admissions
Self driven and attention to detail
High sense...
...high profile cases.
Log in and take calls, when required.
Qualifications and Education Requirements
Post-secondary education coupled with a minimum of 2 years’ experience in a call centre setting.
Mini...
...Centre Operations and managing the team
Responsible for conversions and admissions
Single point of contact for parents and team
Mentor and coach the team
Responsible for Profit & Loss of Centre
Qualif...
French & English communication skills- B2 High and above
Minimum of 1 years’ experience within a contact Centre environment as a Quality Analyst
Experience within customer services(Voice process)
Excellent leadership and communication skills...
