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Location

Gurgaon | India

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Job description

Job Title Sr Manager Operations

Function Call Centre

Working time  6 Days working (Monday to Saturday )

 10 am to 7 pm office hours

 Sunday Fixed off

Minimum Education  Graduate

Work Experience 8 Years

Minimum 3 yrs of experience as Manager Operations on papers.

Gender Female/ Male

Industry Exposure

Required

 Can communicate in Hindi and English both

 Experience in Outbound Tele calling/Tele Sales/lead

generation.

 Lead Generation process

 Outbound Tele calling exposure is preferable.

 Must have worked on dialer.

Job Role  Communicates information in a timely, accurate and understood

manner to all sales team members

 Track and accurately update operational performance files for Sales

Agents on a weekly basis.

 Manage and drive sales team target and performance

 Dive sales teams performance on systems and all metrics in

accordance to the contractual

 obligation

 Ensure regular feedback is given to Sales Agents with regards to

action plans that have been set .

Skills: telesales,action plans,operational performance

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Job tags

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Salary