Team Leader (Bilingual - French & English) - GGN
Location
Gurgaon | India
Job description
- Team management experience
- communication skills- B2 High/C1 Level - Both English & French
- Minimum of 1 years' experience within a contact Centre environment as a TeamManager
- Experience within customer services(Voice process)
- Excellent leadership and communication skills
- Should be comfortable with rotational shifts & Week Offs
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking
- French Team Leader US -Gurgaon
Education : HSC
Experience : Minimum 1 year of experience as a TL
Process : International (International Process only should apply)
Background : BPO Experience
Shift Window : 24 x 7
Weekoffs : Any 2 days in a week
Experience Target : Experience in handling team have managed clients hands on excel and people management skills
Skills : French Language is must & Good communication skills Excel knowledge People management Leadership skills Quick Learner Adaptability, handled attrition & shrinkage
Notice Period : Minimum 30 days or immediate
- Team management experience
- communication skills- B2 High/C1 Level - Both English & French
- Minimum of 1 years' experience within a contact Centre environment as a TeamManager
- Experience within customer services(Voice process)
- Excellent leadership and communication skills
- Should be comfortable with rotational shifts & Week Offs
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking
Job tags
Salary
